Privacy Policy


of users consulting the website

in accordance with Article 13 of Regulation (EU) 2016/679.

This privacy policy (“Privacy Policy”) describes the personal data processing activities carried out by Cooperativa Sociale Folias through the website and the relative commitments made by the Association in this regard.

Tandem Plus may process the user’s personal data when the user visits the Site and uses the services and functions of the Site.

In those sections of the Site where the user’s personal data is collected, a specific information notice is normally published in accordance with Article 13 of EU Regulation 2016/679 and, before sending it, specific consent is sought from the user.

Where required by EU Regulation 2016/679, the user’s consent will be sought before processing their personal data.

Controller of personal data

The controller of the personal data is Tandem Plus whose registered office is located at Rue Colbert, 201, Lille (FR)

Data Protection Officer (DPO)

The data controller has appointed a data protection officer (DPO) who can be contacted at the following e-mail address:

Type of data processed

Visiting and consulting the Site does not generally involve the collection and processing of the user’s personal data, with the exception of navigation data as specified below.

The computer systems and software procedures used for the operation of the website acquire, in the course of their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols (Internet domain and IP protocol, type of browser and operating system of the computer used, date, time and stay on the website, pages consulted, possible search engine from which you entered the website). This information is not collected to be associated with identified interested parties, however, by its very nature, it could, through processing and association with data held by third parties, allow users to be identified.

The navigation data is used solely to obtain anonymous statistical information on the use of the site and to verify its correct operation, the data could also be used to establish responsibility in the event of hypothetical computer crimes against the site (legitimate interests of the owner), for statistical purposes, to improve navigation and the content of the site.

In addition to the so-called “navigation data”, personal data voluntarily provided by the user when interacting with the site’s functions or when requesting the use of the services offered on the site may be processed.

Purpose of the processing

The personal data in the possession of the Data Controller are exclusively those provided by you during navigation.

Therefore, your personal data will be processed to :

enable you to use our website;

In addition, with the additional and specific optional consent of the user, Tandem Plus may process personal data for marketing purposes, i.e. to send the user promotional material and/or commercial communications relating to the Company’s services, to the addresses indicated, both by traditional methods and/or means of contact (such as paper mail, telephone calls with an operator, etc.) and by automated means (such as communications via the Internet, fax, e-mail, sms, social network accounts, e.g. via Facebook or Twitter, etc.).

Personal data is processed both in paper and electronic form and entered into the company’s information system in full compliance with EU Regulation 2016/679, including security and privacy profiles, and inspired by the principles of fairness and lawfulness of processing. In accordance with EU Regulation 2016/679, data is kept and stored for as long as necessary for the purposes themselves.

Storage of personal data

The data is processed at the operational headquarters of the data controller and at any other location of the parties involved in the processing, the data is managed by the data controller itself or by third party technical service providers; for more information, please contact the data controller directly.

Security and quality of personal data

Tandem Plus is committed to protecting the security of the user’s personal data and complies with the security provisions set out in the applicable regulations in order to prevent the loss of data, illegitimate or unlawful use of the data and unauthorised access to them.

Furthermore, the information systems and computer programs used by the writer are configured in such a way as to minimise the use of personal and identification data; such data are processed only for the specific purposes pursued from time to time. Destinataires possibles des données

The processed data will not be disclosed to third parties. However, the following persons may become aware of your data, in relation to the purposes of processing set out above

– all subjects whose right of access to such data is recognised by virtue of regulatory provisions;

– employees of the company as “authorised persons

– to all those natural and/or legal persons, public and/or private, when the communication is necessary or functional for the performance of our activity and in the manner and for the purposes illustrated above.

– External managers for the maintenance of the website

Compulsory or optional nature of data provision

The provision of your personal data (limited to navigation data) for the purposes envisaged is obligatory, as your refusal to provide the personal data requested would make it impossible for the Data Controller to show you the contents of the website or to respond to any reports.

The provision of personal data by the user for marketing purposes, as specified in the section “Purposes of processing”, is optional and refusal to provide such data will have no consequences. The consent given for marketing purposes extends to the sending of communications by both automated and traditional methods and/or means of contact, as indicated above.

 Rights of data subjects

With regard to the above-mentioned processing operations, the data subject has the right to request access to and rectification or erasure of his or her personal data or to object to the processing of his or her personal data, as well as the right to data portability.

Right to withdraw consent

If the processing is based on consent, the controller shall inform the data subject that he or she has the right to withdraw consent at any time without affecting the lawfulness of the processing based on the consent given prior to the withdrawal.

Right to lodge a complaint

The data controller informs the data subject that he or she has the right to lodge a complaint with a supervisory authority.


Cookies and navigation data

The site uses “cookies”. By using the site, the user consents to the use of cookies in accordance with this privacy policy.

Cookies are small files stored on the hard drive of the user’s computer.

There are two macro-categories of cookies: technical cookies and profiling cookies:

– Technical cookies are necessary for the proper functioning of a website and to allow the user to navigate; without them, the user may not be able to view pages correctly or use certain services.

– Profiling cookies are used to create user profiles in order to send advertising messages according to the preferences expressed by the user during navigation.

Under current Italian law, the use of cookies does not always require the user’s express consent. In particular, such consent is not required for so-called “technical” cookies, i.e. those used for the sole purpose of carrying out the transmission of a communication over an electronic communication network, or to the extent strictly necessary to provide a service explicitly requested by the user. These are cookies that are essential to the functioning of the site or necessary to carry out activities requested by the user.

Among the technical cookies, which do not require express consent for their use, the Italian Data Protection Authority (see Prov. Gen. ‘Identification of simplified procedures for the provision of information and acquisition of consent for the use of cookies – 8 May 2014′ ) also includes:

– Analytical cookies” are used directly by the site manager to collect information, in aggregate form, about the number of users and how they visit the site.

– Browsing or session cookies (for authentication, making a purchase, etc.).

– Functionality cookies, which allow the user to navigate according to a series of selected criteria (e.g. language, products selected for purchase) in order to improve the service provided to the user.

On the other hand, so-called profiling cookies, i.e. those aimed at creating profiles on the user and used to send advertising messages according to the preferences expressed by the user while browsing the web, require the user’s prior consent.

  • Cookies can also be classified as follows:
  • Session” cookies: they are deleted immediately when the browser is closed;
  • Persistent” cookies: they remain in the browser for some time. They are used, for example, to recognise the device that connects to a site, thus facilitating authentication operations for the user;
  • Own” cookies: generated and managed directly by the operator of the website on which the user is browsing;
  • Third-party” cookies: generated and managed by parties other than the operator of the website on which the user is browsing.

This site uses :

The site uses the following types of cookies:

– Own, session and persistent cookies, which are necessary to enable navigation on the Site, for internal security and system administration purposes;

– Third party session and persistent cookies, which are necessary to allow the user to use multimedia elements on the Site, such as images and videos;

– Third party persistent cookies used by the Site to send statistical information to the Google Analytics system, through which the Data Controller can perform statistical analyses of access/visits to the Site. The cookies used are for statistical purposes only and collect information in aggregate form. By means of a pair of cookies, one of which is persistent and the other a session cookie (which expires when the browser is closed), Google Analytics also records a log of the times when the user visits and leaves the site. You can prevent Google from collecting and processing data by downloading and installing the browser plug-in at

– Third-party persistent cookies used by the site to include buttons from certain social networks (Facebook, Twitter and Google+) on its pages. By selecting one of these buttons, the user can publish the content of the web page they are visiting on their personal page of the relevant social network.

The site may contain links to other sites (so-called third-party sites).

The Owner has no access to or control over cookies, web beacons and other user tracking technologies that may be used by third-party sites that the user may access from the Site; it has no control over the contents and materials published by or obtained through third-party sites, nor over the methods of processing the user’s personal data related to them, and expressly disclaims any responsibility for these eventualities.

The user is obliged to check the privacy policy of the third party sites accessed through the Site and to inform himself/herself of the conditions applicable to the processing of his/her personal data. This privacy policy applies only to the Site as defined above.

For more information on the processing of personal data, please refer to Article 13 of EU REGULATION 2016/679 (GDPR).

The user can also select the cookies to be authorised through the specific functions of his browser: however, if all or part of the cookies are deactivated, it is possible that the Site may not be available or that certain services or functions of the Site may not be available or may not function correctly and/or that the user may be obliged to modify or manually enter certain information or preferences each time he visits the Site.

You can also block or delete (in whole or in part) cookies through specific functions of your web browser. For more information on how to set your cookie preferences through your web browser, please refer to the relevant instructions:

The settings for managing or disabling cookies may vary depending on the web browser used, therefore, in order to have more information on how to carry out these operations, we suggest that the User consult the manual for their device or the “Help” function of their web browser.

We provide links below for users to manage or disable cookies for the most popular for the most popular web browsers:

Internet Explorer:

Google Chrome:

Mozilla Firefox:




 Third party cookies

Third party profiling cookies are cookies designed to create profiles of the user and used, for example, to send advertisements based on the preferences expressed by the user when browsing the web.

Third party cookies are cookies from websites or web servers other than this one that are used for the purposes of those third parties. We have no specific control over these parties and their cookies. If you wish to obtain information about these cookies, their characteristics, how they work and to give your specific consent, please contact these third parties directly:

Google Privacy Policy

Google’s cookie disclaimer

Trip Advisor cookie policy

 The use of third-party cookies can normally be prevented by the user by means of the appropriate option in their browser.